How much does shipping cost?
We offer free domestic standard shipping for all orders over $50 CAD. Orders under $50 CAD ship at a flat rate of $7.95 throughout Canada.
What is the shipping time?
All orders from Medura.ca are fulfilled within 1-2 business days from our facility in Vancouver, B.C. Shipping generally takes anywhere from 2 - 8 business days from the time an order is placed. However, we cannot guarantee shipping time as Canada Post is currently experiencing delays due to COVID-19. Find out more about shipping information here.
Do you ship outside of Canada? How do I place an order for international shipping, and how much would that cost?
Yes, we ship globally. The cost and shipping methods will show during checkout. Customers are responsible for paying duties.
Can I return my order?
Unfortunately, we are unable to provide refunds and returns due to sanitization reasons. All personal protective equipment sold will be final sale. However, if you conduct lab tests to find that our products are inferior to what we advertised (99% BFE and PFE), we will provide a full refund and ship with a new order to you for free.
What is the difference between non-rated, Level 1, Level 2 and Level 3 procedural masks?
The difference between each of these masks is their performance criteria against ASTM International Standard requirements.
Non-rated masks offer the least protection and should not be used in environments where there is a risk of fluid exposure.
Level 1 masks are the general standard for procedural and surgical use and may be used in low-risk fluid environments. Level 2 masks offer protection in low-to-moderate risk environments, and Level 3 masks provide the highest level of protection for moderate-to-high risk environments where exposure to heavy levels of aerosols, sprays, or fluids is probable. Medura only carries level 3 performance level disposable masks.
Are your products for every day or for medical use?
Medura carries a variety of medical grade and personal protective equipment products. Please find out suggested use recommendations under individual product descriptions.
I have questions about Medura products I've purchased at my local retail stores. Are you able to provide answers to my questions?
Definitely! We take pride in our products. We are here to help you with any product related questions, please email us.
I want to order a large quantity. How can I get a discount?
Wholesale and large-quantity discounted pricing is available for those who wish to order in bulk. Please email our sales representatives or firstname.lastname@example.org to find out our exclusive deals.